Frequently Asked Questions
Here are some of the most common questions we receive. If you can't find your answer here, please feel free to contact us!
Ordering & Shipping
Where do you ship to?
We currently ship to the United States, Canada, the United Kingdom, most of Europe, Australia, and New Zealand. If your country is not on this list, please contact us to see if we can make arrangements.
How long will my order take to arrive?
Orders are processed within 1-3 business days. After processing, estimated shipping times are:
- USA & Canada: 7-15 business days
- UK & Europe: 7-15 business days
- Australia & New Zealand: 8-16 business days
You can find more details on our Shipping Policy page.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Please allow 48-72 hours for the tracking information to become available. You can use this number to track your order's journey.
Jewelry & Care
What materials are your products made of?
We are committed to quality. Most of our pieces are crafted from high-quality stainless steel, often with a durable 18k gold plating. This ensures your jewelry is tarnish-resistant and beautiful for years to come. Please refer to each individual product page for specific material details.
How should I care for my Enheritage jewelry?
To keep your jewelry sparkling, we recommend the following:
- Remove your jewelry before swimming, showering, or exercising.
- Avoid contact with perfumes, lotions, and other chemicals.
- Store your piece in a cool, dry place, preferably in a jewelry box or pouch.
- Clean gently with a soft, dry cloth.
Is your jewelry suitable for sensitive skin?
Many of our pieces are made from hypoallergenic materials like stainless steel. However, individual sensitivities vary. We list the materials for each product on its page. If you have a known allergy, please review this information carefully. For more details, see our Disclaimer page.
Returns & Refunds
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original, unworn condition. For full details, please read our Refund & Return Policy.
How do I start a return?
To start a return, please email us at contact@enheritage.com with your order number and the reason for the return. Our team will guide you through the next steps.